Newsbeat Daily
OFFICERS and staff are being asked to review their role and location details on BluePages as the force continues to focus on delivering a consistently high level of service to members of the public who contact the police.
Up-to-date information on BluePages is fundamental to the organisation’s day-to-day internal communication and call handling
And when departments and individuals move to different roles and locations around the force, it is paramount that personal records reflect these changes as soon as possible.
Up-to-date information on BluePages is fundamental to the organisation’s day-to-day internal communication and call handling under the Contact Counts ethos of putting the public first in everything we do.
During the ‘customer journey’ high levels of dissatisfaction experienced by customers using any type of service often stem from being unable to talk to someone who is able to help.
In the force’s case, this applies to both members of the public who are trying to reach a specific person, team or department and also to internal colleagues.
Chief Inspector Sally Holmes, force contact manager, said: “It is vital that we ensure our customers receive a top quality service when they are trying to contact us.
“As I’m sure everyone will be able to appreciate from their own personal experience, it can be frustrating when calling an organisation to feel that you are being passed from ‘pillar to post’.
“Letting your colleagues in the Force Contact Centre and departments forcewide know how to reach you is a professional responsibility for us all.
[pullquote_right]“Letting your colleagues in the Force Contact Centre and departments forcewide know how to reach you is a professional responsibility for us all.”[/pullquote_right]“This information is also given to members of our communities who are then able to contact the appropriate person directly with their questions, concerns and feedback.”
Work is ongoing across the force to draw personnel information together from various databases, such as Oracle and Promis, under the Global Rostering System (GRS).
Once GRS has completed its rollout forcewide, Information Services will work towards using it as the primary data link with BluePages.
Chief Inspector Holmes added: “It is important to remember that the system is only as good as the information we provide.
“Therefore, I would urge colleagues to please log onto BluePages now and take a moment to check their contact details are correct.”
To update your BluePages entry:
- Open BluePages or click here
- Select ‘Update Details’ from the right-hand side of the page
- Follow the instructions on screen
Blue pages only allows you to update a contact number. Your role and location can only be updated in line with where Oracle has you posted. As a consequence, my entry has been out of date for over 12 months and apparently nothing can be done to ensure it is reflective of my current role.
Thanks Neil – News Beat will ensure that this is fed back to CI Holmes.